24/7 Rooter and Plumbing Services

This contractor presents a deeply mixed picture across all four dimensions. Professionalism scores moderately due to a strong subset of reviews praising courteous, responsive technicians and excellent communication systems (text updates, technician photos), but this is significantly dragged down by multiple serious complaints including no-shows across two consecutive days, a dispatcher who argued ... Read more

This contractor presents a deeply mixed picture across all four dimensions. Professionalism scores moderately due to a strong subset of reviews praising courteous, responsive technicians and excellent communication systems (text updates, technician photos), but this is significantly dragged down by multiple serious complaints including no-shows across two consecutive days, a dispatcher who argued with and misled a customer, and staff who were described as rude and threatening when billing disputes arose. Pricing is the weakest dimension, with multiple reviewers explicitly describing rates as rapacious, grossly inflated, or double the market rate, including one case where a previously agreed quote was unilaterally overridden by management and another where an elderly customer was allegedly taken advantage of. Project completion is also compromised, with one sewer pump installation requiring two follow-up visits and still failing within months due to sloppy workmanship, and multiple appointments that were simply never fulfilled. Experience scores reflect a split between genuinely skilled and efficient technicians praised in positive reviews and at least two documented cases where a technician made a problem worse or performed substandard work that a subsequent plumber had to correct. Read less