Pro Rooter, Inc.

Pro Rooter presents a deeply polarized review profile spanning over a decade. Positive reviews — many concentrated around specific technicians like Hector, Richard, and Chilo — highlight strong technical skill, timely arrivals, clear communication, and competitive pricing on large jobs such as sewer lateral replacements and full repiping. However, a substantial volume of negative reviews descr... Read more

Pro Rooter presents a deeply polarized review profile spanning over a decade. Positive reviews — many concentrated around specific technicians like Hector, Richard, and Chilo — highlight strong technical skill, timely arrivals, clear communication, and competitive pricing on large jobs such as sewer lateral replacements and full repiping. However, a substantial volume of negative reviews describes serious recurring issues: no-shows without notification, price-switching after arrival, incomplete or fraudulent work, aggressive billing for work not performed, and near-total failure of management to respond to complaints. The no-show pattern is particularly well-documented across multiple reviewers and multiple years, significantly dragging down professionalism and project completion scores. Pricing is similarly split — praised as competitive on large jobs but criticized for bait-and-switch tactics on smaller jobs. The experience dimension scores modestly higher due to credible accounts of technically complex work done well, but is offset by reviews describing poor workmanship and misdiagnosis. Read less