Platinum Plumbing & Sewer

Platinum Plumbing & Sewer receives overwhelmingly negative reviews across all four dimensions, with professionalism being the most critically damaged dimension. The vast majority of reviewers describe Ruben as rude, condescending, aggressive, and unresponsive — with multiple accounts of him using foul language, refusing to leave customers' homes, and requiring police intervention. Project comple... Read more

Platinum Plumbing & Sewer receives overwhelmingly negative reviews across all four dimensions, with professionalism being the most critically damaged dimension. The vast majority of reviewers describe Ruben as rude, condescending, aggressive, and unresponsive — with multiple accounts of him using foul language, refusing to leave customers' homes, and requiring police intervention. Project completion is nearly as damaging, with dozens of reviewers reporting abandoned jobs, no follow-up after initial visits, parts never ordered or delivered, and plumbing issues left unresolved for weeks or months. Experience scores are also poor, with multiple reviewers citing misdiagnoses, botched repairs that worsened existing problems, and refusals to perform standard plumbing tasks. A small cluster of positive reviews (roughly 12 out of 72) describe a competent, friendly, and professional Ruben, suggesting highly inconsistent service quality or selective engagement depending on the customer or job type. Read less