Tom & Scott’s Plumbing

Scott's Plumbing demonstrates strong overall performance with a WW Score of 82.1, driven by consistently high marks in professionalism, experience, and project completion. The company excels in punctuality, responsiveness, technical knowledge, and workmanship quality, with 42 mentions of professional conduct and 31 mentions of skilled expertise across the review set. However, pricing emerges as a ... Read more

Scott's Plumbing demonstrates strong overall performance with a WW Score of 82.1, driven by consistently high marks in professionalism, experience, and project completion. The company excels in punctuality, responsiveness, technical knowledge, and workmanship quality, with 42 mentions of professional conduct and 31 mentions of skilled expertise across the review set. However, pricing emerges as a notable weakness, with 13 reviews explicitly addressing cost concerns—several customers report unexpectedly high labor rates, lack of itemized billing, and feeling overcharged despite the company's otherwise strong reputation. The company's responsiveness to callbacks shows some inconsistency in older reviews (2016-2018), though more recent reviews indicate improved communication. Long-standing customer loyalty and multi-decade relationships suggest sustained value despite pricing concerns. Read less