Redwood Pipe and Drain

Redwood Pipe and Drain earns strong marks across all four dimensions, with the majority of reviewers praising prompt responsiveness, friendly communication, and professional conduct from both office staff and field crews. Project completion scores well overall, with most jobs described as finished on time and to scope, though two notable 2-star reviews document incomplete work (a missing pan on a ... Read more

Redwood Pipe and Drain earns strong marks across all four dimensions, with the majority of reviewers praising prompt responsiveness, friendly communication, and professional conduct from both office staff and field crews. Project completion scores well overall, with most jobs described as finished on time and to scope, though two notable 2-star reviews document incomplete work (a missing pan on a water heater replacement), property damage (blood smears, scratched door), and poor workmanship requiring callbacks on a repipe — these meaningfully pull the completion and professionalism scores below the otherwise high baseline. Pricing is generally described as fair to mid-range, with multiple reviewers acknowledging the company is not the cheapest but offering good value; one review flagged a billing overcharge that was corrected, and one reviewer noted a $500 callback charge for work that should have been included originally. Experience scores are high, with numerous reviewers citing skilled, knowledgeable crews and quality workmanship on complex multi-system jobs, though the 2022 repipe complaint about poor insulation and abandoned old sewer lines introduces a meaningful caveat. The score reflects a genuinely strong contractor with a documented pattern of excellence tempered by a small but significant cluster of execution failures. Read less