Z and Z Plumbing

Z and Z Plumbing demonstrates strong technical expertise and generally positive professionalism, with many customers praising individual technicians (Eddie, Seif, Jimmy) for skill, friendliness, and honest problem-solving. However, the company is significantly hampered by chronic communication and follow-through failures: multiple customers report unanswered calls, unreturned voicemails, missed ap... Read more

Z and Z Plumbing demonstrates strong technical expertise and generally positive professionalism, with many customers praising individual technicians (Eddie, Seif, Jimmy) for skill, friendliness, and honest problem-solving. However, the company is significantly hampered by chronic communication and follow-through failures: multiple customers report unanswered calls, unreturned voicemails, missed appointments, and estimates that never arrive despite repeated promises. Project completion is inconsistent—while many jobs are completed well, several customers experienced long delays, unresolved issues spanning months or years, and poor callback responsiveness. Pricing is generally viewed as fair to competitive, though some customers report overcharging and deposit disputes. The gap between field technician quality and office/management reliability is the primary driver of the lower-than-expected score. Read less