Sewer Master, A Private Sewer Lateral Contractor

Sewer Master demonstrates strong overall performance across all dimensions, with particular strength in technical expertise and professionalism. Vincent Gaines and his team are consistently praised for responsiveness, punctuality, honest pricing, and quality workmanship. However, the presence of four 1-star reviews documenting serious issues—including a catastrophic drainage failure causing foun... Read more

Sewer Master demonstrates strong overall performance across all dimensions, with particular strength in technical expertise and professionalism. Vincent Gaines and his team are consistently praised for responsiveness, punctuality, honest pricing, and quality workmanship. However, the presence of four 1-star reviews documenting serious issues—including a catastrophic drainage failure causing foundation damage, pricing inconsistencies, missed appointments, and quote rescission—significantly tempers the otherwise overwhelmingly positive feedback. These negative reviews reveal patterns of accountability gaps and communication breakdowns during problem resolution, which are critical concerns despite the company's generally strong execution on routine jobs. Read less