Rooter Bong

Rooter Bong has a strong base of satisfied customers who consistently praise his speed of response, technical competence, and friendly demeanor, with multiple reviewers noting successful resolution of complex drain and pipe issues that other plumbers could not solve. However, professionalism is meaningfully dragged down by a recurring and credible pattern of no-shows, late arrivals, and missed app... Read more

Rooter Bong has a strong base of satisfied customers who consistently praise his speed of response, technical competence, and friendly demeanor, with multiple reviewers noting successful resolution of complex drain and pipe issues that other plumbers could not solve. However, professionalism is meaningfully dragged down by a recurring and credible pattern of no-shows, late arrivals, and missed appointments without notice, documented across at least four separate reviews spanning multiple years. Pricing is a mixed picture: many customers found the value fair or even praised savings versus competitors, but two reviews explicitly describe post-quote price increases and a cash-only policy that raised red flags. Project completion scores moderately well overall, but one reviewer noted a job that required a callback and a second charge dispute before full resolution, and another long-term reviewer noted difficulty getting Bong to finish jobs. The score reflects a contractor with genuine skill and a loyal customer base, tempered by real and documented reliability and transparency concerns. Read less