Precision Rooter & Drain

Precision Rooter & Drain earns strong marks across all four dimensions based on a large and detailed review set spanning 2015–2024. Professionalism is the standout dimension, with dozens of reviewers explicitly praising punctuality, courteous communication, advance call-ahead notices, and clean workspaces — both technicians (Mario and Ray) and office staff (Evelyn) are repeatedly named positiv... Read more

Precision Rooter & Drain earns strong marks across all four dimensions based on a large and detailed review set spanning 2015–2024. Professionalism is the standout dimension, with dozens of reviewers explicitly praising punctuality, courteous communication, advance call-ahead notices, and clean workspaces — both technicians (Mario and Ray) and office staff (Evelyn) are repeatedly named positively. Project completion scores well overall but is modestly penalized by four notable failure cases: two instances where the drain was not cleared and the customer paid without resolution, one case where a clog recurred within four months outside the 30-day warranty, and one anomalous review suggesting a technician abandoned work. Pricing is generally praised as fair and competitive, with multiple reviewers explicitly comparing favorably to competitors, though one reviewer noted it was 'on the pricey side' and the failure-to-resolve cases resulted in customers paying full or partial fees without results. Experience scores high based on numerous specific descriptions of skilled diagnosis, appropriate tool selection, and problem-solving on complex or unusual drain configurations. Read less