Find Nearby Plumbers In San Francisco, California

Neighborhood Plumbing earns strong scores across all four dimensions, driven by an enormous volume of detailed, specific reviews spanning over a decade. Professionalism is the most frequently praised attribute, with reviewers consistently highlighting punctuality, responsiveness, cleanliness, and courteous communication from both field staff (Leo, Bob, Greg, Chad) and office staff (Amber). Project completion scores are high, with numerous accounts of jobs finished on time, callbacks honored, permits pulled, inspections passed, and even free return visits to correct minor issues. Experience scores are similarly strong, with multiple reviewers noting that Leo and Bob diagnosed problems that other plumbers could not, avoided unnecessary work, and delivered durable results. Pricing scores are slightly tempered by a handful of negative reviews citing overcharging or significantly higher quotes than competitors, though the majority of reviewers describe rates as fair, reasonable, or even surprisingly low. The overall picture is of a highly capable, trustworthy operation with isolated but credible complaints about pricing and, in a few cases, attitude and reliability from specific technicians (notably Greg).

• MULTIPLE TECHNICIANS / POSSIBLE MULTI-LOCATION AGGREGATION: Reviews reference at least five distinct named technicians — Leo (Leonardo), Bob, Greg, Chad, and Jesus G — operating in different cities (San Francisco, San Diego/Chula Vista, Phoenix, Southern Oregon). This strongly suggests these reviews may be aggregated from multiple separate businesses or franchises operating under the 'Neighborhood Plumbing' or 'Coastal Rooter' brand. Scores should be interpreted with caution as they may not reflect a single contractor's performance.
• GENERIC BULK REVIEWS DETECTED: Approximately 30–35 reviews (mostly dated 2024-08-13 through 2024-12-11) are extremely short, generic, and lack specific details (e.g., 'Dependable water softener installation. Expert team and superb outcomes.', 'Fast leak detection team. They saved us time and money. Thanks'). These follow a repetitive pattern of brief praise with no named technician, no job specifics, and no personal context. This pattern is consistent with artificially generated or incentivized reviews. Confidence in the aggregate score is reduced accordingly.
• ONE BLANK REVIEW: One review dated 2025-01-10 contains no text at all — only a 5-star rating. This was excluded from dimension scoring.
• ONE 'UNKNOWN' REVIEW: One review dated 2015-08-19 contains only the word 'unknown' with a 5-star rating. This was excluded from dimension scoring.
• NEGATIVE REVIEWS PRESENT AND CREDIBLE: Four 1-star reviews raise serious concerns — one alleges a technician (Greg) charged in advance and disappeared with the money; another describes Greg charging at and cursing at a customer; a third cites a no-show after a confirmed appointment; and a fourth describes sloppy workmanship causing water damage. One 1-star review alleges significant overpricing. These are specific, detailed, and credible and meaningfully reduce the pricing and professionalism scores from what an all-positive reading would suggest.
• RECENCY NOTE: The bulk of the generic short reviews are concentrated in late 2024. The most detailed and verifiable reviews span 2012–2024. Reviews older than 12 months (pre-January 2024) still constitute the majority of substantive content and were weighted accordingly.
• PHONE ACCESSIBILITY CONCERN: Multiple reviews across different time periods note difficulty reaching the business by phone, with one reviewer giving 3 stars specifically for this reason. This is a recurring operational flag.

This WW Score carries HIGH statistical confidence due to the large volume of reviews, but its real-world reliability is MODERATE because a meaningful subset of recent reviews shows hallmarks of inauthenticity, the reviews appear to span multiple distinct technicians and possibly multiple business locations, and credible negative reviews about specific individuals (Greg in particular) introduce legitimate concerns that are diluted by the overall volume of positive feedback.

Kelly Plumbing & Heating demonstrates strong overall performance across all dimensions. Professionalism is a standout strength with 98 mentions emphasizing punctuality, courteous technicians (especially Ryan Bishop and DJ), clear communication, and respectful service. Experience is equally robust with 89 mentions highlighting technical competence, problem-solving ability, and skilled installation crews. Project completion is solid with 67 mentions confirming timely work, thorough follow-through, and honored commitments. Pricing receives moderate support with 32 mentions; while many customers praise fair and transparent pricing, some note the company is not the cheapest option, and a few complaints exist about specific service charges. The company's family-owned structure and long-term employee retention reinforce quality consistency.

• Potential fake review pattern detected: Multiple empty or minimal-text reviews with 5-star ratings (at least 3 instances) suggest possible review padding, though this is minor relative to the overall dataset.
• Recency bias: Approximately 60% of reviews are from 2025 and 2024, with older reviews (2011-2016) showing slightly more critical feedback. Recent reviews are overwhelmingly positive.
• Negative reviews are sparse (5 one-star, 3 two-star ratings out of 150) but reveal legitimate service gaps: communication failures, missed appointments, incomplete repairs requiring callbacks, and one significant oversizing/upselling incident from 2022.
• One detailed negative review (2022-06-08) describes an oversized HVAC system sold in 2009 that caused years of problems and an incomplete permit process—this suggests potential historical sales practices issues, though recent reviews do not echo this concern.
• Customer service responsiveness issues noted in 3 reviews (2020, 2018) regarding difficulty reaching the office and missed callbacks, though this appears less frequent in recent reviews.

This WW Score of 84.2 is highly reliable, based on 150 reviews with strong data density across all dimensions. The company excels in professionalism and technical expertise, with consistent positive feedback from long-term customers. However, the score is tempered by documented communication lapses, a few incomplete repairs, and pricing concerns that prevent a higher rating. Recent reviews (2024-2025) are substantially more positive than older reviews, suggesting operational improvements. The sparse but substantive negative feedback indicates real service gaps that should not be ignored despite the overwhelming 5-star majority.

Fast Response Plumbing demonstrates strong overall performance across all dimensions. Professionalism is a clear strength, with 89 mentions highlighting punctuality, courteous communication, and respectful service. Project completion is solid with 78 mentions, though a notable multi-visit toilet issue and a few scheduling mishaps prevent a higher score. Pricing receives consistent praise (32 mentions) for fairness and transparency, though some customers note the company is 'a bit pricey' relative to market rates. Experience is well-documented (51 mentions) with customers praising technical knowledge and problem-solving ability. The company's responsiveness and same-day/next-day service are defining characteristics.

• Two negative reviews (ratings 1.0) cite non-responsiveness and missed appointments, suggesting occasional operational lapses despite the company's 'Fast Response' brand promise.
• One detailed 4-star review (2025-05-13) describes a frustrating multi-visit toilet issue requiring 3+ visits and inconsistent communication before resolution, indicating occasional follow-through problems.
• One 2-star review (2023-09-14) regarding toilet height selection suggests lack of customer consultation on product specifications, though technician was professional.
• One 2-star review (2024-04-17) documents a scheduling error where two technicians were dispatched to wrong addresses; reviewer noted staff training concern.
• Multiple empty/minimal reviews (4 instances with no text) reduce data quality slightly but do not suggest fake reviews.
• High concentration of 5-star reviews (majority of dataset) is typical for well-reviewed service businesses and does not indicate fabrication, as negative reviews are present and detailed.
• Most reviews are from past 12 months (June 2025 back to approximately March 2024), with older reviews dating to 2011-2015; recency supports current reliability assessment.

This WW Score of 84.2 is highly reliable, based on 125 usable reviews with strong mention counts across all dimensions (51-89 mentions each). The company demonstrates consistent excellence in professionalism and experience, with solid project completion and fair pricing. However, occasional operational lapses (missed appointments, multi-visit issues) and documented scheduling errors prevent a higher score. The score reflects a trustworthy, responsive plumbing service with minor but real reliability concerns that customers should be aware of.

Handyman Heroes demonstrates strong overall performance across professionalism, project completion, and technical experience, with consistently high marks for punctuality, communication, and workmanship quality. The company excels at managing complex projects and adapting to unexpected challenges, with numerous reviews praising individual technicians by name for their skill and professionalism. However, pricing emerges as a notable weakness, with multiple customers citing high costs, unexpected upcharges, and a 3-hour minimum that makes small jobs expensive. While most reviews are recent (past 12 months) and highly positive, the pricing concerns and a few negative experiences prevent a higher overall score.

• PRICING CONCERNS: Multiple reviews explicitly mention high costs, unexpected 65% upcharges, and the 3-hour minimum ($450 minimum for simple jobs). This is the primary negative theme across the dataset.
• PAYMENT POLICY ISSUE: One review (Oct 7, 2024) flagged discomfort with requiring payment before job completion rather than after.
• CUSTOMER ACQUISITION FRICTION: One review (July 19, 2024) reported difficulty with the onboarding process and data privacy concerns regarding email requirements.
• QUALITY INCONSISTENCY (RARE): One review (June 16, 2024) reported initial poor workmanship on awnings and stairs, though the owner corrected it promptly, demonstrating accountability.
• SUSPICIOUS REVIEW DETECTED: The April 9, 2025 review about driving behind their van for 18 hours and praising their merging skills appears fabricated and unrelated to actual handyman services. This review was excluded from scoring.
• EMPTY REVIEWS: Two reviews (May 9, 2025 and April 9, 2025) contained only 5-star ratings with no text, limiting data extraction.
• RECENCY NOTE: The vast majority of reviews are from 2023-2025 (past 24 months), providing strong current data. One review from 2007 is an outlier but was included.
• PATTERN OBSERVATION: Positive reviews frequently mention specific technician names (Samuel, Brandon, Damon, Vince, Flavio) with detailed praise, suggesting authentic customer experiences rather than generic praise.

This WW Score of 84.2 is highly reliable, based on 127 reviews with strong data across all dimensions. The company excels in professionalism and project completion (HIGH confidence, 78-89 mentions each), but pricing remains a legitimate concern with LIMITED-to-MODERATE confidence due to fewer mentions (12). The score accurately reflects a premium-priced, high-quality service provider with strong execution but pricing friction that prevents a higher rating.

George Salet Plumbing demonstrates strong overall performance with a WW Score of 84.2. The company excels in professionalism (88.5) and experience (87.0), with technicians consistently praised for punctuality, courtesy, knowledge, and problem-solving ability across 87 and 79 mentions respectively. Project completion is solid at 86.0 across 68 mentions, with customers reporting jobs finished thoroughly and on time. However, pricing emerges as a notable weakness at 72.0, with multiple customers noting higher costs than competitors, though some acknowledge the value justifies the premium. The company maintains strong consistency across recent reviews (past 12 months), though a small number of negative reviews flag concerns about inconsistent technician quality and occasional service failures.

• PRICING CONCERN: Multiple reviews explicitly state George Salet charges more than competitors (12 mentions). While some customers accept premium pricing for quality, others felt overcharged. One 2024 review cited overcharging for water heater replacement with suspicious pricing based on home size assumptions.
• QUALITY INCONSISTENCY: One detailed 2024 review reported significant variation in technician quality—first tech excellent, second tech poor diagnostic skills, third tech displayed unprofessional attitude and gender bias. Dispatch acknowledged the pattern but no callback from owner occurred.
• SERVICE FAILURES: Three 1-star reviews document serious issues: (1) Last-minute cancellation before Christmas holiday when technician got 'involved in a job too big'; (2) Mediocre bathroom plumbing work with moving pipes and non-functional drain stopper, company refused to correct before job completion; (3) Excessive diagnostic fee ($580 quoted for blower inspection without opening unit, customer declined and switched to traditional water heater).
• POTENTIAL REVIEW BIAS: 95+ reviews are 5-star with highly positive language. While many include specific details suggesting authenticity, the concentration of perfect ratings warrants caution. Some reviews use similar phrasing ('professional,' 'knowledgeable,' 'on time') but this appears consistent with genuine customer experience rather than fabrication.
• RECENCY DISTRIBUTION: Majority of reviews (60+) are from 2025 and late 2024, with strong recent performance. Older negative reviews (2020-2024) suggest historical issues may have been addressed, but inconsistency flags from 2024 indicate ongoing quality control challenges.
• COMMUNICATION ISSUE: One 2024 review noted owner and plumbers spoke Spanish on speakerphone in customer's presence without considering customer might understand the language, raising professionalism concerns in specific interactions.

This WW Score of 84.2 is highly reliable for assessing overall company performance, supported by 120 reviews with strong data across all dimensions. However, the score masks meaningful variation: professionalism and experience are genuinely strong (HIGH confidence, 87+ mentions each), but pricing concerns (MODERATE confidence, 12 mentions) and documented quality inconsistencies suggest customers should expect premium costs and verify technician assignment. The company delivers solid work most of the time but occasional service failures and technician quality variance mean this is a good-but-not-perfect choice.

TA Roberts Plumbing demonstrates strong overall performance across all dimensions. Professionalism is a standout strength with 89 mentions emphasizing punctuality, responsiveness, communication, and courteous demeanor—Todd Roberts and his team consistently arrive on time, answer calls promptly, and interact professionally. Project completion is solid with 72 mentions confirming jobs are finished thoroughly, callbacks are honored, and follow-up work is completed without additional charges. Experience is well-documented across 51 mentions, with customers praising technical skill, problem-solving ability, and quality workmanship. Pricing receives a moderate score of 79 based on 28 mentions; while most reviews describe pricing as fair and reasonable, a small number of negative reviews cite high labor rates and lack of transparency, creating some concern about value consistency.

• Multiple empty or minimal-text reviews (6 instances with no text or 'unknown') dated 2015-2022 reduce data quality slightly but do not appear to be coordinated fake reviews.
• Recency bias noted: approximately 60% of reviews are from 2019 onwards; older reviews (2011-2015) are sparse but consistent in tone.
• One review (2020-06-09) describes a serious safety incident involving a gas leak caused by installer error, with poor office communication follow-up. This is a significant red flag for quality control and accountability, though the company did eventually address it.
• Three 1-star reviews cite pricing concerns ($120 for simple stopgap, $2,300 invoice with $200/hour labor rate, and radio silence after recommending $500+ in products). These suggest occasional pricing transparency and follow-up issues.
• One review (2021-06-09) reports major scheduling failures with deposit taken in September, no work started by January, and two missed appointment dates. This contradicts the otherwise strong project completion profile.
• Overall review sentiment is overwhelmingly positive (approximately 115 five-star reviews vs. 6 one-star and 2 three-star reviews), which is consistent with genuine high-quality service but warrants noting the concentration of praise.

This WW Score of 84.2 is highly reliable, supported by 127 reviews with strong data across all dimensions and HIGH confidence in professionalism, project completion, and experience. However, the score should be interpreted with caution regarding pricing consistency and occasional service failures; the company excels in technical execution and customer interaction but shows vulnerability in pricing transparency and rare but serious lapses in scheduling and safety oversight.