Petersen Plumbing Services

Petersen Plumbing Services has a strong base of satisfied customers who consistently praise responsiveness, punctuality, and technical skill across a large volume of reviews spanning over a decade. However, the pricing dimension is significantly dragged down by a recurring pattern of negative reviews citing excessive charges, non-transparent billing, arbitrary flat fees, and quotes dramatically hi... Read more

Petersen Plumbing Services has a strong base of satisfied customers who consistently praise responsiveness, punctuality, and technical skill across a large volume of reviews spanning over a decade. However, the pricing dimension is significantly dragged down by a recurring pattern of negative reviews citing excessive charges, non-transparent billing, arbitrary flat fees, and quotes dramatically higher than competitors — this is the most consistently flagged concern across negative reviews. Professionalism scores are also modestly penalized by multiple credible complaints of rude, condescending, or aggressive behavior by the owner (Taylor), including allegations of harassment, threatening legal action over reviews, and unprofessional conduct. Project completion scores well overall, with most jobs described as completed efficiently and thoroughly, though a small number of reviews describe abandoned work, unresolved callbacks, or jobs requiring correction by other plumbers. Experience scores are the strongest dimension, with numerous detailed accounts of skilled diagnostics, creative problem-solving, and high-quality workmanship across a wide variety of job types. Read less