Mr. Wu Rooter & Plumbing

Mr. Wu's pricing is consistently praised across multiple reviews, with customers noting reasonable rates, transparent charges, and clear value advantage over larger plumbing companies. Project completion is generally positive — one reviewer specifically highlighted persistence through setbacks — but is tempered by a serious incident where the business cancelled a confirmed appointment last-min... Read more

Mr. Wu's pricing is consistently praised across multiple reviews, with customers noting reasonable rates, transparent charges, and clear value advantage over larger plumbing companies. Project completion is generally positive — one reviewer specifically highlighted persistence through setbacks — but is tempered by a serious incident where the business cancelled a confirmed appointment last-minute and hung up on a customer. Professionalism is the weakest dimension: while some reviewers appreciate the family-run work ethic, there are explicit mentions of phone communication difficulties, inconsistent punctuality, and one outright unprofessional cancellation interaction that dragged this score down significantly. Experience scores moderately well based on repeated successful drain and water heater work, though the review base is too small to draw strong conclusions. Read less