Hetherington Mechanical & Plumbing Contractors

Hetherington presents a deeply polarized company profile with significant structural issues. While individual technicians (Dan, Kyle, Ben, Todd, Bill) receive consistent praise for technical skill and friendliness, systemic problems dominate: chronic scheduling delays (2.5+ weeks common), pervasive overbilling practices (charging 2-4x actual time worked), poor communication and follow-up, and appa... Read more

Hetherington presents a deeply polarized company profile with significant structural issues. While individual technicians (Dan, Kyle, Ben, Todd, Bill) receive consistent praise for technical skill and friendliness, systemic problems dominate: chronic scheduling delays (2.5+ weeks common), pervasive overbilling practices (charging 2-4x actual time worked), poor communication and follow-up, and apparent collusion with property management companies to inflate charges to captive customers. The company excels with long-term property management clients but consistently disappoints individual homeowners, particularly those billed through HOAs. Technical competence exists but is undermined by billing dishonesty and unprofessional office staff. Read less