Gotelli Plumbing Company

Gotelli Plumbing demonstrates strong technical expertise and professionalism from individual technicians (Jason, Tom, Joey, Sam, Fernando, Jared, etc.), with consistently positive feedback on workmanship quality and responsiveness. However, the company is severely hampered by a controversial shift to flat-rate job pricing that has generated widespread customer outrage. Pricing complaints dominate ... Read more

Gotelli Plumbing demonstrates strong technical expertise and professionalism from individual technicians (Jason, Tom, Joey, Sam, Fernando, Jared, etc.), with consistently positive feedback on workmanship quality and responsiveness. However, the company is severely hampered by a controversial shift to flat-rate job pricing that has generated widespread customer outrage. Pricing complaints dominate recent reviews (2019-2024), with customers reporting charges 3-6x higher than competitors for identical work, lack of transparent cost breakdowns, and non-refundable diagnostic fees. Project completion is generally solid when work is performed, but several reviews document incomplete diagnoses, work that created new problems, and poor follow-up on warranty issues. The stark divide between positive reviews praising individual technicians and negative reviews condemning company pricing policy suggests execution quality is high but business practices have eroded customer trust significantly. Read less