Costello’s Plumbing

Costello's Plumbing earns strong scores across all four dimensions, driven by a large volume of detailed, specific reviews spanning multiple years. Professionalism is the most frequently cited strength, with dozens of reviewers explicitly praising punctuality, communication, courtesy, and responsiveness — including after-hours and emergency availability. Project completion scores are high but he... Read more

Costello's Plumbing earns strong scores across all four dimensions, driven by a large volume of detailed, specific reviews spanning multiple years. Professionalism is the most frequently cited strength, with dozens of reviewers explicitly praising punctuality, communication, courtesy, and responsiveness — including after-hours and emergency availability. Project completion scores are high but held slightly below the ceiling by two notable exceptions: one reviewer noted squirrelly work that required paid corrections and a failure to insulate hot water lines per code, and one 1-star reviewer alleged the crew prioritized money over completing the job. Experience scores are bolstered by repeated praise for diagnostic skill, problem-solving, and technicians explaining their work clearly, though the same code-compliance failure and the unresolved toilet leak on New Year's Eve (requiring a return visit) introduce minor deductions. Pricing is generally praised as fair, competitive, and transparent, with one reviewer noting a $225 drain snake charge felt high and another 4-star reviewer flagging the quote as feeling pricey — preventing a top-tier pricing score. Read less