Cabrillo Plumbing, Heating & Air

Cabrillo Plumbing, Heating & Air receives overwhelmingly positive feedback across professionalism, project completion, and technical experience, with dozens of reviewers explicitly praising punctuality, communication, courteous technicians, and thorough workmanship on complex jobs. The company's practice of sending technician bios and photos ahead of appointments is repeatedly highlighted as a sta... Read more

Cabrillo Plumbing, Heating & Air receives overwhelmingly positive feedback across professionalism, project completion, and technical experience, with dozens of reviewers explicitly praising punctuality, communication, courteous technicians, and thorough workmanship on complex jobs. The company's practice of sending technician bios and photos ahead of appointments is repeatedly highlighted as a standout differentiator. However, pricing is a consistent and notable concern: multiple independent reviewers across different years explicitly describe Cabrillo as 'pricey,' and three 1-star reviews specifically cite pricing that was significantly above market rate — including one estimate of $6,100 for a labor-only tankless water heater swap and a $600 charge for a 30-minute faucet replacement. One negative review also flags a technician who attempted to upsell before diagnosing the problem and never followed up with a written estimate, which meaningfully drags the pricing and project completion scores. The volume and specificity of positive reviews across all other dimensions is strong, but the pricing dimension is the clearest and most documented weakness in this dataset. Read less