Atlas Plumbing & Rooter

Atlas Plumbing & Rooter demonstrates strong overall performance across professionalism, project completion, and technical experience, with the vast majority of reviewers praising punctuality, communication, friendliness, and thorough workmanship on complex jobs including sewer replacements, water heater installs, and hydro-jetting. Project completion scores are high, with multiple reviewers noting... Read more

Atlas Plumbing & Rooter demonstrates strong overall performance across professionalism, project completion, and technical experience, with the vast majority of reviewers praising punctuality, communication, friendliness, and thorough workmanship on complex jobs including sewer replacements, water heater installs, and hydro-jetting. Project completion scores are high, with multiple reviewers noting jobs finished on time, within quoted budgets, and with proper cleanup — including a notable pattern of honoring original estimates even when jobs ran longer. Experience scores are similarly strong, with specific technicians (Luis, Santos, Nick, Jose, Kevin) repeatedly cited for diagnostic skill, problem-solving, and technical knowledge. However, the pricing dimension is meaningfully dragged down by a recurring thread of complaints across multiple eras of reviews: several customers described charges as excessive, opaque, or inconsistent with quoted amounts, and a few described feeling taken advantage of in urgent situations — this prevents a higher pricing score despite many satisfied customers calling prices fair or competitive. A small number of serious negative reviews also flag no-show appointments, unresolved billing disputes, and one instance of alleged property damage, which modestly suppresses the professionalism and project completion scores. Read less