A.T. Weber  Plumbing & Mechanical

AT Weber earns strong marks for technical experience and individual technician quality, with many reviewers praising specific plumbers by name for their skill, thoroughness, and problem-solving ability. Professionalism scores are pulled down meaningfully by recurring complaints about rude office staff, unreturned calls, and at least one incident of a technician yelling at and hanging up on a custo... Read more

AT Weber earns strong marks for technical experience and individual technician quality, with many reviewers praising specific plumbers by name for their skill, thoroughness, and problem-solving ability. Professionalism scores are pulled down meaningfully by recurring complaints about rude office staff, unreturned calls, and at least one incident of a technician yelling at and hanging up on a customer. Pricing is the weakest dimension, with multiple reviewers independently flagging high hourly rates, opaque invoicing with no line-item breakdowns, charges for unapproved work, and at least two instances of billing amounts that differed from verbal quotes. Project completion is mixed: many jobs are described as completed well and on time, but there are serious documented failures including three consecutive canceled appointments leaving a customer without heat over Christmas, a plumber leaving incomplete work requiring a follow-up electrician, repeated failed repairs on the same fixture, and a gas leak caused by a technician that went unacknowledged by the office. The overall score of 72.1 reflects a contractor with genuine technical capability undermined by inconsistent office management, pricing transparency issues, and a pattern of follow-through failures on more complex or multi-visit jobs. Read less