Ajax Plumbing & Heating

Ajax Plumbing & Heating (Adam) earns strong marks across all four dimensions, driven by a large volume of detailed, positive reviews spanning multiple years. Professionalism scores well due to consistent praise for punctuality, communication, and responsiveness — including emergency calls on Christmas Eve, Christmas Day, and Thanksgiving — though a handful of reviews cite rude phone interactio... Read more

Ajax Plumbing & Heating (Adam) earns strong marks across all four dimensions, driven by a large volume of detailed, positive reviews spanning multiple years. Professionalism scores well due to consistent praise for punctuality, communication, and responsiveness — including emergency calls on Christmas Eve, Christmas Day, and Thanksgiving — though a handful of reviews cite rude phone interactions and one describes unprofessional cleanup practices, preventing a higher score. Project completion is a clear strength, with numerous reviewers confirming jobs were finished on time, often in a single day, with follow-through on callbacks and warranty visits honored. Experience is well-supported by detailed accounts of complex boiler replacements, oil-to-gas conversions, gas line work, and permit navigation with NYC agencies. Pricing is the weakest dimension: while many reviewers call his rates fair or reasonable, several negative reviews allege overcharging ($650 for a faucet replacement, $175 for a substandard boiler cleaning, $1,850 for disputed work, and one instance of allegedly recommending an unnecessary boiler replacement), which meaningfully pulls the pricing score down. Read less