24-7 Rooter & Plumbing

24-7 Rooter & Plumbing presents a deeply split profile across its review base. On professionalism, individual technicians — particularly Sean, Mike, Maynor, Juan, and David — are frequently praised for friendliness, punctuality, and clear communication, but this is significantly offset by a recurring and serious pattern of the company failing to dispatch anyone despite promising 24/7 emergency... Read more

24-7 Rooter & Plumbing presents a deeply split profile across its review base. On professionalism, individual technicians — particularly Sean, Mike, Maynor, Juan, and David — are frequently praised for friendliness, punctuality, and clear communication, but this is significantly offset by a recurring and serious pattern of the company failing to dispatch anyone despite promising 24/7 emergency availability, which multiple reviewers describe across different dates and times. Pricing is the weakest dimension by far, with numerous explicit complaints about charges described as highway robbery, price gouging, hidden fees, and non-itemized estimates — including a $1,019 garbage disposal replacement, $500+ for a 25-minute faucet repair, and a $200 charge for a 5-minute bidet installation — dragging the score down substantially despite a handful of reviewers finding pricing fair or reasonable. Project completion is mixed: many jobs are completed promptly and effectively, but there are documented cases of abandoned work mid-job, technicians leaving without resolving the issue, and the company's failure to show up at all for scheduled or promised appointments. Experience scores moderately well, with several reviews highlighting skilled diagnosis and problem-solving, though countered by at least one review describing a technician who appeared out of his depth and kept escalating charges without resolution. Read less