Troy Plumbing

Troy Plumbing demonstrates strong technical competence and pricing fairness, with most customers praising responsiveness, punctuality, and honest workmanship. However, the company is significantly hampered by recurring communication and follow-through failures, particularly with office staff (especially James) who have been cited multiple times for unresponsiveness, rudeness, and scheduling mishap... Read more

Troy Plumbing demonstrates strong technical competence and pricing fairness, with most customers praising responsiveness, punctuality, and honest workmanship. However, the company is significantly hampered by recurring communication and follow-through failures, particularly with office staff (especially James) who have been cited multiple times for unresponsiveness, rudeness, and scheduling mishaps. Project completion issues include incomplete work, failure to honor callbacks, and instances where customers had to hire second plumbers to finish jobs or fix problems. While individual technicians (Richie, Rafael, Richard, Tim, Abraham) consistently receive praise, systemic office management problems and occasional field execution failures prevent a higher score. Read less