Tarpy Plumbing Heating & Air

Tarpy exhibits a significant quality divide. Individual technicians consistently demonstrate strong professionalism, knowledge, and workmanship (75.5 experience score), with many customers praising specific technicians by name. However, systemic operational failures severely undermine overall performance: chronic no-shows and missed appointments, poor communication between office and field teams, ... Read more

Tarpy exhibits a significant quality divide. Individual technicians consistently demonstrate strong professionalism, knowledge, and workmanship (75.5 experience score), with many customers praising specific technicians by name. However, systemic operational failures severely undermine overall performance: chronic no-shows and missed appointments, poor communication between office and field teams, unresponsive call centers (especially post-2023 acquisition by ARS), and aggressive upselling tactics dominate recent complaints. Pricing practices are highly controversial, with customers reporting markups of 300-400% on parts and labor rates around $400/hour, creating widespread distrust. Project completion suffers from delayed callbacks, incomplete warranty service, and follow-through failures despite initial promises. Read less