Rooter Solutions Plumbers San Diego

Rooter Solutions presents a deeply mixed picture across all four dimensions. Professionalism scores moderately well due to numerous reviews praising individual technicians — particularly Morgan, Ryan, Carlos, Dylan, Joseph, and Pedro — for being courteous, punctual, and communicative; however, this is significantly dragged down by multiple serious complaints of no-shows, hostile managers, igno... Read more

Rooter Solutions presents a deeply mixed picture across all four dimensions. Professionalism scores moderately well due to numerous reviews praising individual technicians — particularly Morgan, Ryan, Carlos, Dylan, Joseph, and Pedro — for being courteous, punctual, and communicative; however, this is significantly dragged down by multiple serious complaints of no-shows, hostile managers, ignored callbacks, and outright unprofessional conduct. Pricing is the weakest dimension: while some customers praised fair or affordable service, a substantial number of reviews describe a consistent bait-and-switch pattern — advertising a low coupon price ($54–$68) and then escalating to hundreds or thousands of dollars in upsells, sometimes for work that was unnecessary or never completed. Project completion is also heavily penalized: multiple reviews describe unfinished jobs, a $50,000 project still incomplete after nearly two months, drains not cleared after payment, pipes installed but not connected, and documents never delivered after a $16,000 job. Experience scores moderately, as many individual technicians demonstrated genuine skill and problem-solving ability, but this is offset by reviews describing unskilled snaking (no tip on the snake), botched hydro-jetting that flooded a home, and a licensing concern raised by one reviewer citing the California State Licensing Board. Read less