Paws Plumbing

Paws Plumbing presents a deeply mixed picture across all four dimensions. Professionalism scores moderately well — many reviewers praise punctuality, communication systems (text alerts, technician photos), courteous technicians, and mask/shoe-cover compliance — but this is significantly offset by multiple serious complaints including a plumber appearing intoxicated, rude behavior, non-responsi... Read more

Paws Plumbing presents a deeply mixed picture across all four dimensions. Professionalism scores moderately well — many reviewers praise punctuality, communication systems (text alerts, technician photos), courteous technicians, and mask/shoe-cover compliance — but this is significantly offset by multiple serious complaints including a plumber appearing intoxicated, rude behavior, non-responsiveness after causing damage, and months of failed follow-through on repairs. Pricing is the weakest dimension: a substantial number of reviewers explicitly describe flat-rate pricing as opaque, inflated, or shocking, with multiple cases where second-opinion plumbers completed the same work for a fraction of the cost; a few reviewers did find pricing fair or competitive, preventing a lower score. Project completion is heavily penalized by several detailed, credible accounts of abandoned or repeatedly failed work — including one salon owner who documented over a dozen return visits with ongoing leaks, and multiple cases where Paws caused new damage and then failed to remediate it — though many simpler jobs were completed successfully and on time. Experience scores similarly mixed: standout technicians like Eric, Robert, Jacob, and Michael Ross received strong praise for skill and problem-solving, but multiple reviews document misdiagnosis, incorrect materials, inability to locate leaks found easily by competitors, and work that failed repeatedly. Read less