Mr. Rooter Plumbing of San Diego County

Mr. Rooter of San Diego County demonstrates strong professionalism in many interactions — technicians like Omar, Luis, Jose, and Jesus are repeatedly praised for punctuality, communication, and courtesy — but this is significantly offset by a meaningful cluster of negative reviews citing rude managers, missed appointments, and condescending behavior. Pricing is the weakest dimension: while som... Read more

Mr. Rooter of San Diego County demonstrates strong professionalism in many interactions — technicians like Omar, Luis, Jose, and Jesus are repeatedly praised for punctuality, communication, and courtesy — but this is significantly offset by a meaningful cluster of negative reviews citing rude managers, missed appointments, and condescending behavior. Pricing is the weakest dimension: while some customers found value and appreciated discounts, a substantial number of reviewers explicitly described quotes as excessive, sometimes 3–10x what a competitor charged for the same job, and several allege upselling or unnecessary work recommendations. Project completion is mixed — many jobs were finished well and on time, including complex multi-day pipe replacements, but there are credible accounts of work left incomplete, problems recurring the next day, and one serious incident involving uncovered holes and a struck gas main. Technical experience scores moderately; skilled technicians are frequently praised, but recurring complaints about misdiagnosis, inability to clear drains that competitors cleared easily, and at least one incident of a wrong pipe being cut drag the score down meaningfully. Read less