Monty’s Plumbing

Monty's Plumbing (KC Montgomery) earns strong scores across all four dimensions, driven by an exceptionally large and detailed review base spanning over a decade. Professionalism is the most frequently praised attribute, with dozens of reviewers explicitly citing punctuality, responsiveness, communication, and friendly demeanor — including notable examples of KC answering calls on Thanksgiving n... Read more

Monty's Plumbing (KC Montgomery) earns strong scores across all four dimensions, driven by an exceptionally large and detailed review base spanning over a decade. Professionalism is the most frequently praised attribute, with dozens of reviewers explicitly citing punctuality, responsiveness, communication, and friendly demeanor — including notable examples of KC answering calls on Thanksgiving night and before normal business hours. Pricing is consistently described as fair, reasonable, and often significantly lower than competing bids, with multiple reviewers noting KC's honesty in avoiding unnecessary upsells. Project completion scores are high but modestly tempered by three negative reviews: one describing a serious incident where a technician broke a cast-iron pipe after being explicitly warned not to touch it and then refused accountability, one citing a misdiagnosis that led to an unnecessary referral (later resolved by a competitor for a basic fix), and one citing complete non-responsiveness to multiple voicemails. Experience scores are high, with many reviewers praising KC's ability to solve problems other plumbers could not, though the pipe-breaking incident and the misdiagnosed drain clog introduce meaningful negative signals. The overwhelming majority of reviews are positive and detailed, lending strong credibility to the high scores, but the negative reviews are substantive and credible and prevent a top-tier score. Read less