Elite Rooter - San Diego

Elite Rooter demonstrates significant inconsistency across all dimensions. While individual technicians (Steve, Aaron, Grayson, Brandon, Edgar, Omar, Mark, James, Kailib, Arturo) frequently receive praise for professionalism and technical skill, systemic issues severely undermine the company's overall performance. Pricing is a major weakness, with numerous customers reporting quotes 3-7x higher th... Read more

Elite Rooter demonstrates significant inconsistency across all dimensions. While individual technicians (Steve, Aaron, Grayson, Brandon, Edgar, Omar, Mark, James, Kailib, Arturo) frequently receive praise for professionalism and technical skill, systemic issues severely undermine the company's overall performance. Pricing is a major weakness, with numerous customers reporting quotes 3-7x higher than competitors for identical work, suggesting either incompetence or predatory practices. Project completion suffers from chronic no-shows, missed appointments, delayed callbacks, and incomplete work requiring customer follow-up. Management responsiveness is critically poor, with many customers unable to reach supervisors or obtain promised documentation. The company shows a troubling pattern of overcharging, misdiagnosis, and abandoning customers post-service. Read less