Castillo Works Plumbing

Castillo Works Plumbing earns strong marks across all four dimensions, driven by an exceptionally large and detailed review base spanning multiple years. Professionalism is the most frequently praised attribute, with dozens of reviewers specifically citing punctuality, communication, friendliness, and responsiveness — including after-hours and weekend availability. Project completion scores well... Read more

Castillo Works Plumbing earns strong marks across all four dimensions, driven by an exceptionally large and detailed review base spanning multiple years. Professionalism is the most frequently praised attribute, with dozens of reviewers specifically citing punctuality, communication, friendliness, and responsiveness — including after-hours and weekend availability. Project completion scores well, with the vast majority of reviewers confirming same-day or next-day job completion, follow-through on callbacks, and clean worksites; however, three notable negative reviews describe incomplete or disputed work (dishwasher repair billed but not fixed, AC diagnostic charged at $325 for 21 minutes with minimal inspection, and a $550 AC transformer job alleged to be fraudulent), which meaningfully tempers this score. Pricing receives the lowest score among the four dimensions: while many reviewers describe fair and transparent pricing, there are credible complaints about unexpected final costs versus initial quotes, high labor charges relative to competitors, and one detailed allegation of non-performance with no refund issued. Experience scores solidly, with many reviewers praising technical knowledge, accurate diagnostics, and quality workmanship, though the 3-star review citing the need to supervise work and one review about an unlicensed technician (Alex) causing inspection failures introduce meaningful doubt. Read less