Black Mountain Plumbing

Black Mountain Plumbing earns strong marks for professionalism, experience, and project completion across a large and diverse review base spanning several years. Technicians like Solomon, Daniel, Robert, and Joel are repeatedly praised for punctuality, communication, friendliness, and technical skill. Project completion is generally solid, with same-day service and thorough follow-through cited fr... Read more

Black Mountain Plumbing earns strong marks for professionalism, experience, and project completion across a large and diverse review base spanning several years. Technicians like Solomon, Daniel, Robert, and Joel are repeatedly praised for punctuality, communication, friendliness, and technical skill. Project completion is generally solid, with same-day service and thorough follow-through cited frequently, though a handful of reviews describe incomplete diagnoses, failed repairs, or abandoned work without resolution. The most significant drag on the overall score is pricing: a substantial number of reviewers — across multiple years and job types — explicitly describe charges as excessive, with several citing quotes that were double or triple competitor prices, and a few alleging that high-pressure upselling or intentional misdiagnosis may have been involved. Professionalism is also slightly penalized by a cluster of negative reviews describing rude technicians, failure to return calls, and one incident involving a technician driving away mid-conversation. Read less