ASAP Drain Guys & Plumbing

ASAP Drain Guys & Plumbing shows a strong pattern of professional, courteous, and responsive technicians — with dozens of reviews praising individual plumbers by name for punctuality, communication, and attitude. However, this positive professionalism picture is significantly offset by a recurring and serious pattern of no-shows, missed appointments, poor internal communication, and failure to f... Read more

ASAP Drain Guys & Plumbing shows a strong pattern of professional, courteous, and responsive technicians — with dozens of reviews praising individual plumbers by name for punctuality, communication, and attitude. However, this positive professionalism picture is significantly offset by a recurring and serious pattern of no-shows, missed appointments, poor internal communication, and failure to follow through on callbacks and estimates. Pricing is the weakest dimension: multiple detailed, credible reviews describe charges that are 2–3x market rate, surprise charges after job completion, and a lack of transparent quoting — with several reviewers explicitly comparing ASAP's prices unfavorably to competitors. Project completion is mixed: many jobs are completed quickly and well, but there are multiple documented cases of incomplete work, failed repairs requiring return visits, misdiagnosis leading to unnecessary work, and at least one case of a technician leaving tools and open cleanouts behind. Technical experience is generally solid based on reviewer feedback, but is undermined by several serious misdiagnosis incidents and at least one faulty installation (water regulator installed backwards, water heater failing three times post-install). Read less