Ace Contractors

Ace Contractors (and the overlapping Ace Group Ki construction entity) generates a large and mixed review record spanning roughly 2015 to 2025. Professionalism scores moderately well overall — the majority of reviews praise punctuality, friendliness, and responsiveness — but a meaningful minority describe rude technicians, missed appointments, poor communication from the office, and no-shows, ... Read more

Ace Contractors (and the overlapping Ace Group Ki construction entity) generates a large and mixed review record spanning roughly 2015 to 2025. Professionalism scores moderately well overall — the majority of reviews praise punctuality, friendliness, and responsiveness — but a meaningful minority describe rude technicians, missed appointments, poor communication from the office, and no-shows, which pulls the score down from what would otherwise be a high mark. Pricing is the weakest dimension by a significant margin: dozens of explicit reviews describe charges as excessive, hidden, or inconsistent with phone quotes, including multiple accounts of bait-and-switch pricing and suspected price gouging of elderly or vulnerable customers. Project completion is mixed but leans positive — most jobs are described as finished correctly, often same-day — however there are notable failures including incomplete work, return visits required, and at least one multi-day disaster where the job was never finished. Experience scores reasonably well, with many reviewers praising technical knowledge and problem-solving, though a recurring minority of reviews describe technicians who lacked proper tools, misdiagnosed problems, or recommended unnecessary replacements. Read less