Able Plumbing & Drain Service

Able Plumbing & Drain Service demonstrates a strong and consistent track record across professionalism, project completion, and experience, with the vast majority of reviewers praising Scott's punctuality, responsiveness, and willingness to respond on weekends and holidays. Project completion scores are high, bolstered by multiple accounts of callbacks honored at no charge and work guaranteed for ... Read more

Able Plumbing & Drain Service demonstrates a strong and consistent track record across professionalism, project completion, and experience, with the vast majority of reviewers praising Scott's punctuality, responsiveness, and willingness to respond on weekends and holidays. Project completion scores are high, bolstered by multiple accounts of callbacks honored at no charge and work guaranteed for a year, though one notable negative review describes a misdiagnosed leak that went unresolved and cost the customer over $5,000, which meaningfully tempers the project completion score. Pricing is generally regarded as fair and transparent, with Scott frequently honoring original quotes even when jobs ran long, but three reviews explicitly cite concerns about cost — one describing the pricing structure as outrageous, one unhappy with a bid, and one noting a price increase over time — preventing a higher pricing score. Experience scores are solid, supported by decades of repeat customers and specific praise for diagnostic skill, though the 2019 misdiagnosis incident and one review describing a rude phone interaction introduce meaningful credibility concerns. The score is reliable given the large volume of reviews, but is appropriately moderated by a small number of substantive negative experiences. Read less