Ray the Plumber

Ray the Plumber scores reasonably well on professionalism and experience, with the vast majority of reviews praising courteous, punctual, and knowledgeable technicians by name — Connor, Alex, Rob, Tim, Mike, Tom, and others are repeatedly cited for their friendly demeanor, clear explanations, and clean work habits. However, pricing is the single most damaging dimension in this dataset: an except... Read more

Ray the Plumber scores reasonably well on professionalism and experience, with the vast majority of reviews praising courteous, punctual, and knowledgeable technicians by name — Connor, Alex, Rob, Tim, Mike, Tom, and others are repeatedly cited for their friendly demeanor, clear explanations, and clean work habits. However, pricing is the single most damaging dimension in this dataset: an exceptionally high volume of reviews — spanning the full date range from 2009 to 2025 — explicitly describe prices as outrageous, double or triple competitors, and in several cases customers felt taken advantage of in emergency situations. Project completion is generally solid, with most jobs finished in a single visit, but there are notable failures including a flooded basement left unresolved over a weekend, a toilet left running after repair, a pipe incorrectly sized requiring a return visit, and at least two cases where the root cause was misdiagnosed entirely, costing customers thousands of dollars unnecessarily. The combination of strong field technician performance and persistently criticized pricing creates a split profile: the company delivers competent work but at a cost that many customers consider exploitative, particularly for vulnerable or emergency customers. Read less