R P Plumbing & Rooter

Randy of RP Plumbing has a strong base of loyal, long-term customers who consistently praise his technical knowledge, honesty, and responsiveness, particularly in urgent situations. However, there is a meaningful cluster of 1-star reviews — 7 out of 33 — describing serious professionalism failures including abandoning jobs mid-appointment without explanation, no-shows, and charging practices t... Read more

Randy of RP Plumbing has a strong base of loyal, long-term customers who consistently praise his technical knowledge, honesty, and responsiveness, particularly in urgent situations. However, there is a meaningful cluster of 1-star reviews — 7 out of 33 — describing serious professionalism failures including abandoning jobs mid-appointment without explanation, no-shows, and charging practices that customers found deceptive or unfair. These negative reviews are specific, detailed, and credible, and they significantly temper what would otherwise be a high score. Pricing feedback is mixed: many customers praise his fairness and transparency, while at least two reviews describe being overcharged or nickel-and-dimed. Project completion is similarly split — the majority of customers report fully completed, quality work, but multiple reviews describe jobs that were started and then abandoned without justification, which is a serious red flag for this dimension. Read less