Pacific Water Solutions

Pacific Water Solutions has a long history of positive reviews praising friendly staff (especially Sam and Mike), knowledgeable service, and quality water products. However, the business shows a meaningful pattern of decline under newer ownership (Todd), with multiple recent reviews citing unresponsiveness, inability to complete repairs, and dramatically higher prices. Professionalism is dragged d... Read more

Pacific Water Solutions has a long history of positive reviews praising friendly staff (especially Sam and Mike), knowledgeable service, and quality water products. However, the business shows a meaningful pattern of decline under newer ownership (Todd), with multiple recent reviews citing unresponsiveness, inability to complete repairs, and dramatically higher prices. Professionalism is dragged down by at least four reviews explicitly describing missed appointments, unreturned calls, and a voicemail message discouraging callbacks. Project completion suffers from two substantive complaints about systems left non-functional and customers being turned away from service they paid for. Pricing receives mixed signals — praised under prior ownership but criticized as 'outrageous' under current management — resulting in a conservative mid-range score. Read less