Blue Ribbon Plumbing

The contractor's recent reviews (2025) are overwhelmingly positive, describing technicians as professional, knowledgeable, punctual, and communicative — driving professionalism and experience scores upward for the current period. However, a substantial body of older reviews (2010–2022) contains serious, detailed complaints about price gouging of vulnerable customers (elderly, disabled), abando... Read more

The contractor's recent reviews (2025) are overwhelmingly positive, describing technicians as professional, knowledgeable, punctual, and communicative — driving professionalism and experience scores upward for the current period. However, a substantial body of older reviews (2010–2022) contains serious, detailed complaints about price gouging of vulnerable customers (elderly, disabled), abandoned callbacks, poor workmanship requiring rework, project overruns, internal miscommunication, and threatening behavior by the owner — which significantly suppresses scores across all dimensions. Pricing is the weakest dimension, with multiple explicit complaints about excessive charges, no itemized invoices, and no senior discounts, partially offset by a handful of reviews praising fair or competitive pricing. Project completion is also dragged down by multiple accounts of incomplete work, failed callbacks, and jobs requiring multiple return visits to fix errors. The overall WW Score of 72.4 reflects a business that appears to have undergone significant operational changes, with strong recent performance but a troubling historical record that cannot be ignored. Read less