Rex Plumbing & Rooter

Rex receives strong praise across multiple older reviews for his technical skill, professionalism, fair pricing, and follow-through — with several reviewers describing him as the best plumber they have used. However, the most recent review (2019) is a significant negative outlier, describing a pattern of no-shows, rescheduling failures, and an abrupt refusal to complete a job, which directly imp... Read more

Rex receives strong praise across multiple older reviews for his technical skill, professionalism, fair pricing, and follow-through — with several reviewers describing him as the best plumber they have used. However, the most recent review (2019) is a significant negative outlier, describing a pattern of no-shows, rescheduling failures, and an abrupt refusal to complete a job, which directly impacts professionalism and project completion scores. The negative review is detailed, specific, and credible, and it cannot be dismissed. Because the majority of positive reviews are from 2014–2016 and the only recent review is negative, recency weighting further suppresses the overall score. The WW Score reflects a contractor with a historically strong reputation that shows a concerning recent decline in reliability. Read less