Overview of Company Customer Sentiment Analysis in May
The overwhelming majority of reviews paint a deeply negative picture of this contractor across all four dimensions. Professionalism is severely damaged by multiple accounts of rude, aggressive, and threatening behavior — including a technician yelling and cursing at midnight in a senior community, an owner described as having a nasty appearance and hostile attitude, and a representative who deli... Read more
The overwhelming majority of reviews paint a deeply negative picture of this contractor across all four dimensions. Professionalism is severely damaged by multiple accounts of rude, aggressive, and threatening behavior — including a technician yelling and cursing at midnight in a senior community, an owner described as having a nasty appearance and hostile attitude, and a representative who deliberately quoted different prices to neighbors to play them against each other. Pricing is a major red flag, with multiple reviewers explicitly describing deceptive, inflated, and predatory pricing practices — including a $6,800 sewer line quote that was unnecessary, a $2,000 charge for work that a competitor completed for $180, and a $670 garbage disposal replacement that failed within two years. Project completion is poor, with one reviewer abandoned entirely on the day of service, another experiencing a recurring sewer backup just two weeks after a $2,000 repair, and a broken irrigation system left unaddressed. The single positive review (5 stars, 2015) describes a genuinely good experience with permits pulled, work completed on time, and professional communication, but it stands alone against eight largely negative accounts and is nearly a decade old. Read less