Rush Plumbing, Heating and Air

Rush Heating and Air demonstrates strong overall performance with a WW Score of 79.8, driven primarily by excellent project completion (84.0) and technical experience (86.3). Professionalism is solid at 82.5, with consistent praise for punctuality, friendliness, and responsiveness across 38 mentions. However, pricing emerges as a notable weakness at 71.4, with multiple customers reporting signific... Read more

Rush Heating and Air demonstrates strong overall performance with a WW Score of 79.8, driven primarily by excellent project completion (84.0) and technical experience (86.3). Professionalism is solid at 82.5, with consistent praise for punctuality, friendliness, and responsiveness across 38 mentions. However, pricing emerges as a notable weakness at 71.4, with multiple customers reporting significant bill overages beyond initial quotes, undisclosed charges, and pricing that competitors match or beat. While the majority of reviews are highly positive (40+ five-star ratings), the pricing concerns and several serious service failures (no-shows, missed appointments, misdiagnosis) prevent a higher score. Recency analysis shows most reviews are from 2015-2024, with recent pricing complaints (2023-2024) suggesting ongoing issues. Read less