Osburn Plumbing

Osburn Plumbing presents a mixed but overall positive picture across its review history. Professionalism is the most contested dimension: while many customers praise Terry and Blaine for courtesy, responsiveness, and honest communication, three separate 1-star reviews describe dismissive or defensive phone interactions — including an unprompted rant about payment, a failure to deliver a promised... Read more

Osburn Plumbing presents a mixed but overall positive picture across its review history. Professionalism is the most contested dimension: while many customers praise Terry and Blaine for courtesy, responsiveness, and honest communication, three separate 1-star reviews describe dismissive or defensive phone interactions — including an unprompted rant about payment, a failure to deliver a promised quote, and an abrupt refusal to serve a renter — which meaningfully drag the professionalism score down. Pricing and project completion are consistently praised across multiple reviews, with customers frequently noting fair and reasonable fees, same-day or next-morning service, and jobs completed cleanly and efficiently. Experience and workmanship are well-regarded by those who had work performed, with specific mentions of correct diagnosis, quality repairs, and useful recommendations for future issues. The score is tempered primarily by the recurring customer service failures at the initial contact stage, which represent a real and documented pattern rather than isolated incidents. Read less