O’Brien Plumbing

O'Brien Plumbing has a strong track record of responsiveness and emergency availability, with dozens of reviewers praising same-day or after-hours service and courteous technicians. However, the review pool contains a significant number of 1-star complaints covering rude office staff, missed callbacks, abandoned estimates, and at least two credible allegations of dishonest or incompetent diagnosis... Read more

O'Brien Plumbing has a strong track record of responsiveness and emergency availability, with dozens of reviewers praising same-day or after-hours service and courteous technicians. However, the review pool contains a significant number of 1-star complaints covering rude office staff, missed callbacks, abandoned estimates, and at least two credible allegations of dishonest or incompetent diagnosis — including one case where a plumber admitted he did not know how to fix the problem and another where a quoted repair was found to be unnecessary. Pricing is mixed: many reviewers found costs fair or even generous (including instances of no-charge repairs), while others reported a $195 flat service call fee that shocked customers and one quote described as five times a competitor's price. Project completion is similarly split — many jobs were finished promptly and correctly, but multiple reviews describe no-shows, lost parts orders, broken promises to return, and at least one job abandoned mid-appointment. The score reflects a genuinely capable company with real service quality issues that have persisted across multiple years. Read less