Northstar Plumbing, Heating, and Air Conditioning

Northstar Plumbing Heating and Air receives consistently strong praise for individual technician professionalism, punctuality, and communication — with many named technicians (Adolfo, Drew, Cole, Ivan, Jesus, Andrew, Rick, Kyle, Carlos) earning specific commendations for courtesy and on-time arrivals. However, the company is significantly dragged down by a substantial and credible pattern of pri... Read more

Northstar Plumbing Heating and Air receives consistently strong praise for individual technician professionalism, punctuality, and communication — with many named technicians (Adolfo, Drew, Cole, Ivan, Jesus, Andrew, Rick, Kyle, Carlos) earning specific commendations for courtesy and on-time arrivals. However, the company is significantly dragged down by a substantial and credible pattern of pricing complaints, including multiple reviews alleging price gouging, bait-and-switch quoting, aggressive upselling of unnecessary equipment, and charges far exceeding competitor bids. Project completion is mixed: many jobs are completed well and on time, but there are multiple documented cases of repeated cancellations, abandoned or incomplete work, jobs requiring many return visits, and at least one case of a furnace wired incorrectly with no follow-up resolution. Technical experience is similarly split — skilled technicians like Cole, Edwin, and Jason receive high praise for problem-solving, while other technicians are documented misdiagnosing issues, recommending unnecessary full replacements, and demonstrating basic knowledge gaps. The pricing dimension is the single largest drag on the overall score, with 31 reviews raising concerns — a pattern too consistent and specific to dismiss. Read less