Loma Linda Plumbing

Loma Linda Plumbing shows a mixed performance profile with significant polarization in customer experiences. Professionalism scores moderately at 72, supported by multiple mentions of punctuality, responsiveness, and courteous staff, though several reviews cite poor communication and unresponsiveness. Pricing is the weakest dimension at 52, with consistent complaints about excessive charges, hourl... Read more

Loma Linda Plumbing shows a mixed performance profile with significant polarization in customer experiences. Professionalism scores moderately at 72, supported by multiple mentions of punctuality, responsiveness, and courteous staff, though several reviews cite poor communication and unresponsiveness. Pricing is the weakest dimension at 52, with consistent complaints about excessive charges, hourly rate padding, and lack of transparency—multiple customers report feeling overcharged for minimal work. Project completion scores 65, reflecting serious concerns about incomplete repairs requiring callbacks, work not completed as promised, and quality issues that necessitated re-service. Experience scores highest at 78, with recognition of skilled technicians and proper equipment, though undermined by reports of faulty workmanship and untrained staff. The company's 40+ year history provides some credibility, but recent reviews (past 5 years) trend more negative than older reviews. Read less