Overview of Company Customer Sentiment Analysis in May
Professionalism is the most-mentioned dimension and is deeply mixed: two reviews explicitly call out unprofessional behavior and poor interpersonal skills from ownership, while others praise responsiveness and friendliness, resulting in a below-average score. Pricing drew negative attention in two reviews — one calling the contractor overpriced and another describing $1,200 in labor fees for wor... Read more
Professionalism is the most-mentioned dimension and is deeply mixed: two reviews explicitly call out unprofessional behavior and poor interpersonal skills from ownership, while others praise responsiveness and friendliness, resulting in a below-average score. Pricing drew negative attention in two reviews — one calling the contractor overpriced and another describing $1,200 in labor fees for work that ultimately failed and was not refunded — dragging the pricing score down significantly. Project completion is a serious concern: one detailed review describes a reverse osmosis installation that leaked repeatedly across three callbacks and was ultimately abandoned without a refund, which is a significant failure. On the positive side, a handful of reviews do praise technical skill and quick problem-solving, but these are older reviews (2015–2020) and are outweighed by more recent negative experiences. Read less