Big Mike’s Rooter & Plumbing Company

Big Mike's Rooter & Plumbing presents a deeply mixed picture across all four dimensions. Professionalism scores moderately due to a significant number of reviews praising specific technicians like Albert, Ernest, Rich, Saul, and Christian for punctuality, communication, and courtesy, but this is substantially offset by repeated, credible complaints about no-shows, unreturned calls, rude behavior f... Read more

Big Mike's Rooter & Plumbing presents a deeply mixed picture across all four dimensions. Professionalism scores moderately due to a significant number of reviews praising specific technicians like Albert, Ernest, Rich, Saul, and Christian for punctuality, communication, and courtesy, but this is substantially offset by repeated, credible complaints about no-shows, unreturned calls, rude behavior from staff and the owner, and at least one technician (Scott) who abandoned a job mid-service. Pricing is the weakest dimension, with numerous explicit complaints about price inflation, bait-and-switch tactics, charges for work not performed, and quotes that were multiples of what competitors charged for the same work. Project completion suffers from multiple documented cases of incomplete work, failed callbacks, jobs requiring repeat visits without resolution, and at least two serious allegations of charging for work that was never done. Experience scores slightly higher because several technicians demonstrated genuine skill and problem-solving ability, but this is undermined by accounts of misdiagnosis, unnecessary repairs recommended, and at least one technician who clearly lacked the knowledge to complete a job. Read less