Ballard Plumbing Heating & Air Conditioning

Ballard Plumbing, Heating & Air Conditioning has a large and predominantly positive review base spanning over a decade, with the majority of customers praising technician professionalism, friendliness, punctuality, and clear communication. Experience scores are strong overall, with many reviewers citing knowledgeable diagnostics and quality workmanship, though a meaningful cluster of negative revi... Read more

Ballard Plumbing, Heating & Air Conditioning has a large and predominantly positive review base spanning over a decade, with the majority of customers praising technician professionalism, friendliness, punctuality, and clear communication. Experience scores are strong overall, with many reviewers citing knowledgeable diagnostics and quality workmanship, though a meaningful cluster of negative reviews describes failed repairs, units stopping working shortly after service, and technicians recommending unnecessary replacements — which meaningfully tempers both the experience and project completion scores. Pricing is the most contested dimension: while many reviewers describe fair and transparent pricing, multiple credible negative reviews allege significant overcharging, undisclosed costs, and pressure to purchase unnecessary new units, pulling the pricing score down considerably. Project completion is generally solid but is dragged down by several specific accounts of jobs not being completed correctly on the first visit, requiring callbacks, or being abandoned. The WW Score of 82.1 reflects a company with genuine strengths in customer-facing service but notable and recurring concerns around pricing integrity and repair accuracy. Read less