American Leak Detection - San Bernardino

This contractor has a deeply mixed record across all four dimensions, with serious recurring complaints dragging scores down significantly. Professionalism is a major concern: multiple reviews cite rude or impolite technicians, cursing in customers' homes, failure to return calls, and unprofessional behavior — though a handful of positive reviews praise specific technicians like Don, Jesus, Abel... Read more

This contractor has a deeply mixed record across all four dimensions, with serious recurring complaints dragging scores down significantly. Professionalism is a major concern: multiple reviews cite rude or impolite technicians, cursing in customers' homes, failure to return calls, and unprofessional behavior — though a handful of positive reviews praise specific technicians like Don, Jesus, Abel, and Cody. Project completion is the weakest area, with multiple customers reporting abandoned work after initial detection fees were collected, failed repairs that recurred within months, and missed leak sources requiring additional costly work. Pricing drew significant criticism for lack of transparency, a rigid minimum-charge structure that customers felt was deceptive, and charges for incomplete work — though a few reviewers praised the company for coming in under competitor estimates. Experience scores are mixed: some technicians demonstrated genuine skill and thoroughness, while others were described as doing 'guess work,' missing manifolds, and leaving systems in worse condition than found. The volume of negative reviews across all dimensions prevents any dimension from scoring above the mid-50s. Read less