Aloha Plumbing, Heating & Air

Aloha Plumbing receives strong praise across a large volume of reviews for friendly, courteous, and punctual technicians — particularly Frank, Eric, Jesse, Russell, Bryan, and Andrew — which drives a solid but not exceptional professionalism score. However, a meaningful cluster of negative reviews (roughly 12–14 one-star reviews) describes serious issues including incomplete or failed work r... Read more

Aloha Plumbing receives strong praise across a large volume of reviews for friendly, courteous, and punctual technicians — particularly Frank, Eric, Jesse, Russell, Bryan, and Andrew — which drives a solid but not exceptional professionalism score. However, a meaningful cluster of negative reviews (roughly 12–14 one-star reviews) describes serious issues including incomplete or failed work requiring re-dos by other companies, a supervisor hanging up on a customer, no-shows, billing disputes, and a pattern of work not being finished correctly the first time, which significantly tempers the project completion and experience scores. Pricing receives mixed signals: many reviewers praise fair and reasonable rates, but several explicitly call out overcharging, surprise cost escalations, and quotes that felt exploitative — particularly for seniors and emergency situations. The experience dimension is similarly split, with many reviews praising knowledgeable technicians while others describe shoddy workmanship, leaks recurring after repairs, and jobs left unfinished or done incorrectly. The WW Score of 72.4 reflects a company with genuine strengths in customer-facing service but notable and recurring weaknesses in quality control and job completion reliability. Read less