PSTS

PSTS has a deeply mixed record across all four dimensions. On the positive side, multiple reviewers praised punctuality, polite staff, and hard-working crews, and several long-term customers report consistent satisfaction with routine septic and drain services. However, serious negative reviews significantly drag down every dimension: pricing transparency is a major concern, with two detailed revi... Read more

PSTS has a deeply mixed record across all four dimensions. On the positive side, multiple reviewers praised punctuality, polite staff, and hard-working crews, and several long-term customers report consistent satisfaction with routine septic and drain services. However, serious negative reviews significantly drag down every dimension: pricing transparency is a major concern, with two detailed reviews alleging refusal to itemize costs, a suspected unnecessary tank replacement recommendation, and a $19,000 job where $4,000 in materials went unexplained. Project completion is also problematic, with one reviewer reporting broken pipes causing yard sinkage months after work, pipes left sticking up in the lawn, a billing error sent to the wrong address, and a separate reviewer waiting over a month for an estimate that never arrived. The experience dimension is similarly split — skilled crews are praised in several reviews, but the pattern of recommending unnecessary tank replacements (appearing in at least two independent reviews from different years) raises serious concerns about diagnostic integrity. Overall, the company appears capable of good work but has a documented pattern of issues around pricing honesty, follow-through, and post-job accountability. Read less