Poe’s Plumbing & Backflow

Poe's Plumbing presents a deeply split picture across its review history. On the positive side, a substantial number of customers praise individual technicians (Aaron, Efrain, Brian, Isaac, Hector) for skilled, courteous, and efficient work, and office staff — particularly Judy — are frequently highlighted for responsiveness and kindness. Pricing is generally regarded as fair and reasonable by... Read more

Poe's Plumbing presents a deeply split picture across its review history. On the positive side, a substantial number of customers praise individual technicians (Aaron, Efrain, Brian, Isaac, Hector) for skilled, courteous, and efficient work, and office staff — particularly Judy — are frequently highlighted for responsiveness and kindness. Pricing is generally regarded as fair and reasonable by those who comment on it, which is a consistent bright spot. However, a significant and recurring pattern of serious complaints — spanning multiple years but continuing into 2022–2023 — centers on abandoned jobs, unreturned calls, full voicemail boxes, and weeks-long delays that left customers without essential services like hot water or functioning sewage. Project completion is the most damaged dimension, with numerous reviews describing work that was started but never finished, and follow-through that completely broke down. The contrast between excellent direct-service experiences and catastrophic communication and follow-through failures pulls the overall score firmly into the below-average range. Read less